Fasie Malherbe
Fasie Malherbe in Tips and How to's
May 27, 2016

Welcoming International Guests

It’s an exciting year to be in hospitality. With an array of international events taking place, such as EURO 2016 and The Olympics, and with over 1.1 billion people expected to travel abroad in 2016, there’s never been a better time to prepare for multinational Guests.

Be aware of body language and alternative forms of communication
When communicating with Guests, remember to use open body language that is respectful and engaging. Crossing your arms, not maintaining eye contact or standing too close to your Guests may make them feel disrespected or uncomfortable. So, make sure that you maintain positive, welcoming, and professional body language at all times.

You may not speak the same language as your Guests, but you can still deliver the same exceptional service that makes them feel welcomed and looked after. So, don’t be afraid to communicate non-verbally with Guests through your facial expressions, gestures, eye contact, and posture.

Familiarise yourself with local attractions and events
Your Guests might be first time visitors and eager to experience the region’s finest attractions. Take time to learn where all of the best places to sight-see, shop, and eat are so that you can welcome Guests to your part of the world by making tailored suggestions suited to their needs and preferences. So, spend some time on the internet to look up the trending local attractions, or speak to your hotel’s Concierge to find out the best recommendations that you can make.

Lobster Ink has several courses showing you the best ways to make guests from far away feel right at home.
Let us know how you make international Guests feel at home in the comments section below, or start a conversation on one of the following social media platforms using the hashtag #lobsterink.

Fasie Malherbe
Fasie Malherbe
President & Co-founder at Lobster Ink