Inkside Scoop

Your Official Lobster Ink Blog

Dale den Dulk
Dale den Dulk in Lobster News, Awards
September 16, 2016

August Lobster of the Month

It has been yet another incredible and highly productive month for all of our Lobsters across the globe. Well done to everyone of you who have continued with your hard work and determination to succeed at being the best Lobster you can be.…
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Hospitality Net
Hospitality Net in Industry News
September 15, 2016

Hotel mobile strategies need to be supercharged for 2017

2017 is around the corner and it is officially time to stop giving lip service to being 'mobile friendly' and optimise. Not only does today's traveller expect your site to be mobile friendly, but not being easily discoverable or bookable on mobile will lose you money.…
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Paul Rowett
Paul Rowett in Industry News
September 14, 2016

Evolving expectations for revenue managers

Attracting and retaining top revenue management talent can be a challenge these days. Owners and general managers often ask me what appears on the surface to be a very straightforward question: “What makes for a good revenue management practitioner?” The correct answer is, “It depends.” And, while accurate, this answer isn’t terribly satisfying; so let's take a few minutes to explore this topic together.…
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Hospitality Net
Hospitality Net in Industry News
September 13, 2016

The Impact of Mobile Technology on Service Quality

Earlier this year, I had the immense privilege of visiting Ithaca, NY, to be a guest lecturer at the prestigious Cornell School of Hotel Administration. I was invited by Dr. Rohit Verma, a professor…
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Hospitality Net
Hospitality Net in Industry News
September 12, 2016

Capturing More Catering Sales Revenue – Circa 2017

As we turn another page on our calendars and head into the fourth quarter, most hotel catering sales associates have booked up all of their event space for fall conference season and the busy holiday party month of December. It's time to look ahead to yet another year that is certain to bring about more unanticipated changes and disruptions. Yet one fact that will remain the same is that catering will be still be one of the most profitable departments of the hotel.…
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Hospitality Net
Hospitality Net in Industry News
September 11, 2016

What’s next for Hotel and Resort Spa

Resort and hotel spas make up only about 20% of the global spa market but are often a source of inspiration and leadership in the spa industry while facing unique challenges. In addition to changing workplace dynamics as new generations enter the workforce, they must constantly search for ways to find and retain qualified staff. Staying current with trends in a rapidly evolving industry,…
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Hospitality Net
Hospitality Net in Industry News
September 10, 2016

Top 2016 locations for Chinese millennial travellers

Outbound Chinese travellers could number around 174 million by 2019, spending $264 billion annually. This sum is roughly equivalent to the GDP of a developed country like Singapore. Chinese millennials is the generation that constitutes the largest share of China's travellers…
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Hospitality Net
Hospitality Net in Industry News
September 09, 2016

The Impact of Online Reviews on the Hospitality Industry [Infographic]

Online hotel reviews have become far important than hoteliers might assume. If you have not yet paid attention to managing and responding to online reviews, it's high time that you wake up to the fact that online reviews are affecting your hotel's overall reputation.…
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Samantha Wolhuter
Samantha Wolhuter in Industry News
September 07, 2016

Transparent hospitality – are we what we say we are?

Transparency is the condition for a free and open exchange whereby rules and measures are clear and fairly applied. There are generally no hidden conditions and there is a certain degree of disclosure and availability to full information on agreements, dealings, practices and transactions to enable collective decision making.…
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Samantha Wolhuter
Samantha Wolhuter in Industry News
September 06, 2016

Design trends: How hotels will look in 2017

Living room-like public spaces, the elimination of traditional front desks and dual color tones are some design trends hoteliers should be looking forward to in the remainder of 2016 and going into 2017.…
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