Inkside Scoop

Your Official Lobster Ink Blog

Tim Nel
Tim Nel in Tips and How to's
August 14, 2016

Health and Safety on Standard

You may feel healthy and safe at your establishment, but there are potential hazards all around. These can come in the form of dangerous or faulty equipment, bacteria, and more. It is extremely important that these risks are kept to a minimum. Your Guests’ lives could depend on it – not to mention your colleagues, or even yourself!…
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Tim Nel
Tim Nel in Lobster News
August 11, 2016

Lobster Ink takes care of your Health and Safety

Health and safety procedures are necessary for the well-being of both you and your management team. So, it should be the number one point of focus for every establishment. As hospitality staff, you have the responsibility of making sure that your establishment is 100% compliant. Poor health and safety practices can lead to lawsuits, penalties, damage to reputation, and even closure.…
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Paul Rowett
Paul Rowett in Tips and How to's
August 11, 2016

How to make the most of suggestive selling

This week we will look at the four main types of suggestive selling. Each has its own unique benefits and requires different approaches when recommending items to your guests.…
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Hospitality Net
Hospitality Net in Industry News
August 09, 2016

Attracting the Next Generation of Travelers

The next generation of travellers are young, savvy and a growing demographic that should not be ignored. Tap into this market and redefine your online presence, because this market is ready to go places.…
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Hospitality Net
Hospitality Net in Industry News
August 09, 2016

Five Ways to Boost Your Direct Bookings Today

OTAs are a great source of revenue for hotels but because of the huge commission rates, they make the cost of acquisition too high to sustain over the long term. Unfortunately though, it can be very difficult for hotels to direct business to their own website. But that's no longer the case; here are five changes that you can make to your pricing strategy to boost your direct bookings today.…
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Paul Rowett
Paul Rowett in Tips and How to's
August 04, 2016

Suggestive selling

Suggestive selling is a sales technique that many successful salespeople make use of. It is the art of suggesting items that complement your guest’s initial request.…
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Hospitality Net
Hospitality Net in Industry News
July 29, 2016

2016 Summer Guide to Reputation Management

Essential statistics and tips for hospitality leaders to manage negative online reviews.…
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Maarten Dirks
Maarten Dirks in Motivation
July 29, 2016

Juggling working and learning

After completing a long shift at work, it can be difficult to motivate yourself to tackle your Lobster Ink courses. However, it is important to remember that the benefits of completing your courses far outweigh the effort. We can split these benefits into direct benefits and indirect benefits. Let’s take a closer look.…
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Hospitality Net
Hospitality Net in Industry News
July 28, 2016

What Travelers Look for in Online Hotel Profiles

Don’t burden potential guests with an information overload. Keep your establishment’s online profile concise and to the point with these easy tips.…
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Samantha Wolhuter
Samantha Wolhuter in Tips and How to's
July 24, 2016

How to use the Lobster Ink Support site

As a learner on the Lobster Ink platform you have unlimited access to the Lobster Ink Support site. The Support site provides information on how to use the Lobster Ink Learner Portal, how to make the most of the courses available to you, and how to resolve problems you may encounter.…
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