Inkside Scoop

Your Official Lobster Ink Blog

Paul Rowett
Paul Rowett in Tips and How to's
August 18, 2016

The importance of return guests

In the previous blogs we looked at various techniques to make a successful suggestive sale. This week we will be looking at how to generate return guests, using the art of suggestive selling.…
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Paul Rowett
Paul Rowett in Tips and How to's
August 18, 2016

How to consistently improve your suggestive selling skills

This is the final blog in the  ‘How to Make the Most of Suggestive Selling’ series and we would like to congratulate all of you who have already completed the course. Throughout this series we have...…
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Paul Rowett
Paul Rowett in Tips and How to's
August 18, 2016

Increasing cash rewards with suggestive selling and active listening

Did you know that a large majority of guests don’t know what they want to order before they arrive at your establishment? The statistics say anything from 60 to 70% of diners only have an inkling of what they may order.…
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Tim Nel
Tim Nel in Tips and How to's
August 14, 2016

Health and Safety on Standard

You may feel healthy and safe at your establishment, but there are potential hazards all around. These can come in the form of dangerous or faulty equipment, bacteria, and more. It is extremely important that these risks are kept to a minimum. Your Guests’ lives could depend on it – not to mention your colleagues, or even yourself!…
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Paul Rowett
Paul Rowett in Tips and How to's
August 11, 2016

How to make the most of suggestive selling

This week we will look at the four main types of suggestive selling. Each has its own unique benefits and requires different approaches when recommending items to your guests.…
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Paul Rowett
Paul Rowett in Tips and How to's
August 04, 2016

Suggestive selling

Suggestive selling is a sales technique that many successful salespeople make use of. It is the art of suggesting items that complement your guest’s initial request.…
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Samantha Wolhuter
Samantha Wolhuter in Tips and How to's
July 24, 2016

How to use the Lobster Ink Support site

As a learner on the Lobster Ink platform you have unlimited access to the Lobster Ink Support site. The Support site provides information on how to use the Lobster Ink Learner Portal, how to make the most of the courses available to you, and how to resolve problems you may encounter.…
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Tim Nel
Tim Nel in Tips and How to's
July 22, 2016

How to measure your progress?

A crucial aspect of learning is being able to monitor and record how far you have progressed. This will not only help you monitor your performance in your assessments, but will also...…
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Samantha Wolhuter
Samantha Wolhuter in Tips and How to's
July 21, 2016

How to Download your Certificates

One of the new and exciting features on your learner portal is that you can now download your own certificates immediately after completing both your theoretical and practical assessments of your courses. Today, let’s take a look at 5 tips to ensure that you receive your accredited certificates.…
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Fasie Malherbe
Fasie Malherbe in Tips and How to's
May 27, 2016

Welcoming International Guests

It’s an exciting year to be in hospitality. With an array of international events taking place, such as EURO 2016 and The Olympics, and with over 1.1 billion people expected to travel abroad in 2016, there’s never been a better time to prepare for multinational Guests.…
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