FEATURED COURSE

Bar Professional

230 lesson(s) 15 hrs 33 min
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Courses

Active Shooter Security Course

Active Shooter Security Course

Knowing how to keep your staff and Guests safe during an attack is a crucial skill that could save lives. Be safe by being prepared!

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Alcoholic Beverage Service

Alcoholic Beverage Service

Learn how to identify, serve, pair and recommend alcoholic beverages to your Guests and become a service pro in this exciting course.

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Bar 101

Bar 101

Get schooled in bar basics with Lobster Ink. Our Bar 101 course will give you a complete understanding of the basic principles of running a bar.

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Bar Essentials Course

Bar Essentials Course

The Lobster Ink Bar Essentials Course focuses on the basic skills that anyone would need to complete a shift behind the bar at any establishment globally.

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Bar Glassware and Gear

Bar Glassware and Gear

Master your work environment and produce quality service with confidence and class with our Bar Glassware & Gear Course.

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Bar Professional

Bar Professional

Cocktail and mixology expert, Andrew Nicholls teaches Lobster Ink Learners how to prepare over 85 cocktails in short, easy to understand videos.

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Bar Service Fundamentals

Bar Service Fundamentals

By the end of the course the difference between front and back of house bar will be clear, and you’ll have the basic information you need to service any bar anywhere around the world.

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Bordeaux Essentials Course

Bordeaux Essentials Course

Bordeaux wines are every bit as beautiful as the countryside they originate from.

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Bread and Canapé Service

Bread and Canapé Service

Don't crumble under the pressure - master the basics of bread and canapé service to become the complete service professional.

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Burgundy Essentials Course

Burgundy Essentials Course

Learn everything about the region, the wines and their romance by taking the Burgundy Essentials course with Lobster Ink.

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Champagne Essentials Course

Champagne Essentials Course

This course covers everything from this bubbly drink’s history to how it is made.

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Chinese Traveller Standards – Food & Beverage

Chinese Traveller Standards – Food & Beverage

This course covers the particular customs, preferences and procedures that make up the dining experience of a Chinese Guest.

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Chinese Traveller Standards – Front Office

Chinese Traveller Standards – Front Office

This course covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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Chinese Traveller Standards – Housekeeping

Chinese Traveller Standards – Housekeeping

This course content covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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Chinese Traveller Standards – Introduction

Chinese Traveller Standards – Introduction

This course, teaches colleagues about how to interact with Chinese Guests, focusing on specific Chinese cultural nuances that affect how they expect to be served.

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Coffee 101

Coffee 101

Love coffee? So do we. Learn how to make the perfect cup with Lobster Ink’s Coffee 101 course and refine your barista skills today.

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Coffee Professional

Coffee Professional

The history of coffee goes back to the 10th century, because of its universal popularity it is important that Learners know how to prepare a perfect cup.

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Coffee Service

Coffee Service

Immerse yourself in the rewarding world of professional coffee and tea service.

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Crockery and Glassware

Crockery and Glassware

This course decants the essential know-how of crockery and glassware used during the dining experience to assist you to provide informed, professional service to your Guests.

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Cutlery

Cutlery

Sharpen your knowledge and sink your teeth into the immersive world of cutlery used during the dining experience.

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Dealing With Complaints

Dealing With Complaints

Learn how to deal with Guest complaints professionally in this scenario-based course which details different Guest personas.

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Drinks Service Fundamentals

Drinks Service Fundamentals

Preparing the best drinks at the bar is only half of the job - serving your drinks the correct way, utilising the right service techniques, glassware and trays are equally as important.

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F&B Service Essentials

F&B Service Essentials

Dip your toes into the rewarding world of food and beverage service. You’ll get the basics of all things food and beverage service related to wet your appetite for more.

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F&B Service Fundamentals

F&B Service Fundamentals

Become the best food and beverage service professional with this detailed course which guarantees to be a solid foundation of your skill set.

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Food Allergens

Food Allergens

Learn the details of food allergens, how to prevent them and the symptoms and treatment of allergic reactions.

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Food and Beverage Management Advanced

Food and Beverage Management Advanced

The Food and Beverage Management Advanced course goes into depth on the processes and operations within a food and beverage department.

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Food and Beverage Management Foundations

Food and Beverage Management Foundations

This course, is an introduction to fundamental financial knowledge and skills required to manage a Food and Beverage department correctly.

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Food and Beverage Management Intermediate

Food and Beverage Management Intermediate

The Food and Beverage Management Intermediate course helps learners become more confident in managing a food and beverage department.

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Food and Beverage Service Professional

Food and Beverage Service Professional

Serving food is an art and the quality of your Guests’ dining experiences should be central to your food and beverage ethos.

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Front Office Essentials

Front Office Essentials

The Front Office should always offer the highest standard of service as they are often the first point of contact with the Guest.

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Front Office Professional

Front Office Professional

All Guests, no matter who, are all guaranteed to have interactions with your Front Office department at some point during their stay.

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Front Office Short Course

Front Office Short Course

The Front Office should always offer the highest standard of service, as they are often the first point of contact with the Guest.

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Fundamentals of Being a Leader

Fundamentals of Being a Leader

Being a leader is something you’re born with - now it's also something you can learn. This course equips you with the skills needed to become an effective and inspirational leader.

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Fundamentals of Leading People

Fundamentals of Leading People

Learn how to become an inspiring leader who leads from the front by creating a confident and effective teams through the skills taught in this course.

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Fundamentals of Quality & Service

Fundamentals of Quality & Service

The skills taught in this illuminating course ensure you bring out the best quality and service from your team at your establishment.

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Garnish Like a Pro

Garnish Like a Pro

The best drink presentations allow the Guest to taste the drink before it has even been served, due to its tantalising appearance.

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Gin and Vodka Cocktails

Gin and Vodka Cocktails

Distill your skills & grow your career with a Lobster Ink Gin and Vodka Cocktails course. Don’t be baffled by the basics - master them.

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Health and Safety Standards – Food Allergens

Health and Safety Standards – Food Allergens

This course introduces learners to what allergens and allergies are. It will evoke empathy from the learner toward people suffering from allergies.

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Health and Safety Standards – Food and Beverage

Health and Safety Standards – Food and Beverage

This course covers standard health and safety practices with a specific focus on Food and Beverage.

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Health and Safety Standards – Front Office

Health and Safety Standards – Front Office

This course covers standard health and safety practices with a specific focus on Front Office.

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Health and Safety Standards – Housekeeping

Health and Safety Standards – Housekeeping

This course covers standard health and safety practices with a specific focus on Housekeeping.

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Health and Safety Standards – Introduction

Health and Safety Standards – Introduction

This course is an introduction to the standard health and safety practices, including cleanliness, emergency procedure, hazard awareness and manual handling.

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Health and Safety Standards – Responsible Service of Alcohol

Health and Safety Standards – Responsible Service of Alcohol

The course focuses on the responsible service of alcohol in an establishment.

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Hospitality Housekeeping Standards

Hospitality Housekeeping Standards

Equip yourself with the knowledge needed to become a luxury hospitality professional housekeeper with this detailed course.

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Hospitality Security – Introduction

Hospitality Security – Introduction

The Introduction to Hospitality Security course provides learners with a fundamental understanding of possible security threats and the best practices to follow.

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Hospitality Security – Roles and Responsibilities

Hospitality Security – Roles and Responsibilities

The Hospitality Security – Roles and Responsibilities course explains the details of a learner’s role and their various responsibilities when handling security issues.

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Hospitality Security – The Guest Room

Hospitality Security – The Guest Room

This course helps learners understand how to deal with theft in Guest rooms, along with how to identify and handle assault on Guests and staff.

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Hospitality Security – Threats in Public Areas

Hospitality Security – Threats in Public Areas

The Hospitality Security – Threats in Public Areas course provides learners with the security best practices to keep the public areas of a hotel secure.

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Hospitality Security Essentials

Hospitality Security Essentials

Learn the basic principles of hospitality security and how you can assist in preserving staff and Guest safety at your establishment during an emergency situation.

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Hotel Housekeeping Essentials

Hotel Housekeeping Essentials

Making Guests feel completely at home is the heartbeat of the hospitality industry and no other team manages to deliver this quite like the housekeeping department.

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Housekeeping Professional

Housekeeping Professional

With the Lobster Ink Housekeeping Professional course, housekeepers become empowered to provide elite service, which is at the heart of creating superb Guest experiences.

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Introducing Hospitality Security

Introducing Hospitality Security

Get a firm grasp of hospitality security fundamentals to be prepared to handle all types of possible emergency threats and situations.

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Introduction to Spirits and Liqueurs

Introduction to Spirits and Liqueurs

Understanding the theories behind popular spirits and liqueurs is just as important as being able to serve them.

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Introduction to Wine

Introduction to Wine

Being able to identify different grapes, wine bottles, wine types, regions and wine faults are all essential knowledge for a bar professional to suggest, pair and appreciate wines to enhance the Guest experience.

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Linen and Table Décor

Linen and Table Décor

Learn how to create magical dining experiences with your napkin folding prowess and your table decor skills in this informative course.

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Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

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Luxury Hospitality Standards – Food and Beverage

Luxury Hospitality Standards – Food and Beverage

This behavioural course equips learners with the best practices required to tailor the perfect Food and Beverage experience for Guests.

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Luxury Hospitality Standards – Front of House

Luxury Hospitality Standards – Front of House

This course equips learners with the right skills to provide Guests with exceptional service when interacting with the Front of House department.

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Luxury Hospitality Standards – Housekeeping

Luxury Hospitality Standards – Housekeeping

This course is a behavioural course that equips learners with the best practices required to prepare and service Guest rooms at luxury establishments.

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Mastering the Menu

Mastering the Menu

Master the menu in order to entice appetites and recommend dishes to Guests to enhance their dining experience at your establishment.

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Methods of Winemaking

Methods of Winemaking

There is more to wine than simply enjoying the taste, and if you have an understanding of all the elements involved in the winemaking process, it can also enhance the wine drinking experience.

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Non-alcoholic Cocktails

Non-alcoholic Cocktails

Our Non-alcoholic Cocktails course is a must for any bar professional, and will show you how to mix classic non-alcoholic cocktails like a mixologist.

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Professional Wine Service

Professional Wine Service

The world of wine is a rich, rewarding and complex one that involves various techniques, etiquettes and nuances which enhance the drinking experience.

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Red Grape Varieties

Red Grape Varieties

Explore how the skin and seeds of the red grape help create the bold and vivacious flavours attributed to red wine.

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Responsible Alcohol Service

Responsible Alcohol Service

Being a responsible, aware and discerning alcoholic service professional ensures Guests’ health and safety is always prioritised.

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Responsible Tabacco Service

Responsible Tabacco Service

You’ll be introduced to the social nuances of bar smoking. We’ll also teach you about cigar service - a must for any bar professional.

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Restaurant Beverage Service

Restaurant Beverage Service

Serve beverages with style and professionalism with the knowledge provided in this informative course. Toast to your improved skills and Guest satisfaction!

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Restaurant Hosting Skills

Restaurant Hosting Skills

Master hosting the most memorable dining experiences for Guests in this course.

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Restaurant Table Service Sequence

Restaurant Table Service Sequence

Become the head of the table by providing your Guests with the best table service techniques.

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Restaurant Upselling

Restaurant Upselling

The restaurant upselling course provides learners with the knowledge and skills required to become an exceptional food and beverage server.

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Revenue Management Foundations

Revenue Management Foundations

This fundamental course equips aspiring revenue managers, members of a revenue management team, or anyone trying to enrich their knowledge.

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Revenue Management Foundations (1)

Revenue Management Foundations (1)

Revenue management is an ever-growing discipline. Grow your career with this course and stay competitive in your field.

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Revenue Management Intermediate

Revenue Management Intermediate

The course covers concepts such as market segmentation, business analysis, and pricing strategies.

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ROI | Bar Upselling

ROI | Bar Upselling

Learn essential upselling skills to ensure your bar remains lucrative and that your Guests are constantly impressed with your dynamic service offering.

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ROI | The Lucrative Front Desk

ROI | The Lucrative Front Desk

Learn the art of upselling during every interaction with Guests by maintaining a high level of charm and professionalism while increasing revenue for your establishment.

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Rum and Tequila Cocktails

Rum and Tequila Cocktails

From Tequila Sunrise to Dark ‘n Stormy - become a pro bartender with Lobster Ink’s Rum and Tequila Cocktails course.

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Sales Professional

Sales Professional

This course deals with the basics of sales, selling skills and execution of sales. It also guides Learners through the financial aspect of sales and the all-important skills of upselling and the extra sell.

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Security in Public Areas

Security in Public Areas

Learn how to identify and effectively manage threats to staff and Guests with the principles and knowledge taught in this course.

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Security in the Guest Room

Security in the Guest Room

Equip yourself with the vital tools and skills needed to ensure in-room safety of Guests themselves, as well as their personal belongings.

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Security Roles and Responsibilities

Security Roles and Responsibilities

Knowing your role and what is required of you and your team during a security threat or emergency is essential to every team member.

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Security Short Course

Security Short Course

The Lobster Ink Security Short Course provides your learners with a basic understanding of safety and security measures required to manage risks and threats at your establishment.

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Setting the Restaurant

Setting the Restaurant

Set the scene to enhance the dining experience for your Guests in this vital course.

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Specialist Cocktails

Specialist Cocktails

Refine your cocktail making skills with Lobster Ink’s Specialist Cocktails course, and become an expert mixologist today.

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Tailoring Service

Tailoring Service

Being able to adapt to different situations and circumstances is the mark of a true service professional. Learning how to tailor your service is what ensures Guest satisfaction.

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The Restaurant Service System

The Restaurant Service System

Service your skill set and master the docket, the Guest order, the food and beverage pass and the bill and payment.

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The Science of Terroir

The Science of Terroir

Explore and understand the importance of terroir in the winemaking process - the vines, roots, soil, climate and topography.

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Time and Resource Management

Time and Resource Management

Become the complete leadership management professional with the skills and knowledge given to you in this immersive course.

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Trays and Trolley Service

Trays and Trolley Service

Learn how to balance your knowledge and skill set when mastering tray and trolley service in this fun course.

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Types of Waiters

Types of Waiters

This lighthearted course shows you the different types of terrible service Guests can receive if you don not adopt complete service professionalism and charm. Are you one of these? Hopefully not!

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Whisky and Brandy Cocktails

Whisky and Brandy Cocktails

Lobster Ink’s Whisky and Brandy Cocktails course will show you how to mix the perfect whisky and brandy cocktails with confidence.

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Whisky Essentials Course

Whisky Essentials Course

The Lobster Ink Whisky Essentials Course will give you a broad overview of one of the world’s most complex spirits.

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Whisky Professional

Whisky Professional

Dave Broom, one of the world’s foremost whisky experts, guides the Learner through the philosophy of whisky production, flavour and tasting.

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White Grape Varieties

White Grape Varieties

Its power is exponential, and so will yours be after you have dived right into this insightful course.

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Wine Essentials Course

Wine Essentials Course

The Lobster Ink Wine Essentials Course has been created for those that would like to have a basic understanding of wine service.

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Wine Foundations

Wine Foundations

You’ll be able to distinguish between the various types of grapes, locations of vineyards, aromas and how each of these elements impacts the overall taste.

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Wine Professional

Wine Professional

This course is a journey through the rich history of wine. It teaches Learners that wine is more than just an alcoholic beverage, it is an experience.

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Wine Service Fundamentals

Wine Service Fundamentals

The world of wine is a rich, rewarding and complex one that involves various techniques, etiquettes and nuances which enhance the drinking experience.

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Wine Styles

Wine Styles

Much like the world of fashion, different styles of wine explore various elements which are either enhanced, nuanced or blended to create dynamism and evoke various moods for different occasions.

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Learning paths

Barman
Lobster Ink’s learner journey for bartenders takes a well-rounded and in-depth approach to bartending, focusing on those areas that will take your bartenders from good, to great.
Bar Supervisor
Ensure that your bar supervisor has the necessary skills to lead this department to be profitable and exceptional, with Lobster Ink’s series of bartender management courses.
Sommelier
Equip your team with the knowledge they need to offer a remarkable Guest experience, with Lobster Ink’s series of sommelier orientated courses.
Waiter/Waitress
Our learner journey for waiters and waitresses will empower your team with the knowledge they need to create an exceptional Guest experience during service.
Food and Beverage Management
Lobster Ink’s food and beverage management courses will complement and refine your management team’s skill set of, enhancing the Guest experience every step of the way.
Front Office Agent
Give your team that extra advantage with Lobster Ink’s curated series of front office specific courses. They’ll also learn how to handle any situation professionally and with confidence.
Hospitality Security
Knowledge is power, and being prepared for any situation will ensure that your team stays confident and focused. See to your guests safety with Lobster Ink’s Hospitality Security courses.
Hospitality Leadership and Management
Good leadership is the difference between an average and an exceptional establishment. Be the best with Lobster Ink’s integrated Hospitality Leadership Management course offering.

Customized courses

Need something more specific?

Lobster Ink can also create richly detailed customized courses based on your brand standards and unique selling points. Using our same proven learning methodology we script, film and produce a course that achieves your team’s specific learning outcomes.

How It Works Customized Courses
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski