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Chinese Traveller Standards – Front Office

This course covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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24 lesson(s) 2 theory assessment(s)
English

About this course

Chinese travellers are one of the fastest growing contributors to the global hospitality industry and it is vital that colleagues know how to accommodate them appropriately. This course offers colleagues an introduction to Chinese culture. The content covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests. After completing this course, colleagues will be able to serve their Chinese Guests with confidence, authenticity and charm.

What you will learn in this course

  • Understanding China and it’s culture
  • Social protocol and symbolism
  • The modern Chinese traveller
  • Nonverbal and Verbal communication
  • Complaint Handling

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