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Chinese Traveller Standards – Introduction

This course, teaches colleagues about how to interact with Chinese Guests, focusing on specific Chinese cultural nuances that affect how they expect to be served.

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11 lesson(s) 1 theory assessment(s)
English

About this course

Chinese travellers are one of the fastest growing contributors to the global hospitality industry and it is vital that colleagues know how to accommodate them appropriately. The Chinese Traveller Standards: Introduction course, teaches colleagues about the basics of Chinese culture and how to interact with Chinese Guests. This course focuses on specific Chinese cultural nuances that affect how they expect to be served, as well as the core concepts that have shaped Chinese culture. After completing this course, colleagues will be able to serve their Chinese Guests with confidence, authenticity and charm.

What you will learn in this course

  • Understanding China and it’s culture
  • Social protocol and symbolism
  • The modern Chinese traveller
  • Chinese travellers and luxury
  • Nonverbal and verbal communication
  • Complaint handling

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