Chinese travellers are one of the fastest growing contributors to the global hospitality industry and it is vital that colleagues know how to accommodate them appropriately. The Chinese Traveller Standards: Introduction course, teaches colleagues about the basics of Chinese culture and how to interact with Chinese Guests. This course focuses on specific Chinese cultural nuances that affect how they expect to be served, as well as the core concepts that have shaped Chinese culture. After completing this course, colleagues will be able to serve their Chinese Guests with confidence, authenticity and charm.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation