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Front Office Essentials

The Front Office should always offer the highest standard of service as they are often the first point of contact with the Guest.

WATCH COURSE TRAILER
8 lesson(s) 1 theory assessment(s)
English

About this course

The Front Office should always offer the highest standard of service as they are often the first point of contact with the Guest. The Front Office Short Course teaches you the fundamental aspects of the Front Office department that applies to every establishment. You’ll get a basic overview of the roles and responsibilities of Front Office colleagues, including the standards that must be adhered to, ensuring the highest level of service for all Guests dealing with Front Office colleagues.

What you will learn in this course

  • Understanding front office
  • Front office duties
  • Concierge, an introduction
  • Communicating with Guests and colleagues
  • Telephone communication

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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