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Front Office Professional

All Guests, no matter who, are all guaranteed to have interactions with your Front Office department at some point during their stay.

WATCH COURSE TRAILER
58 lesson(s) 14 theory assessment(s) & 5 practical assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

All Guests, no matter who, are all guaranteed to have interactions with your Front Office department at some point during their stay. The effectiveness of this department is crucial to the smooth running of your establishment, and the delivery of excellent service. The Front Office Professional course educates Learners on Front Office standards, and provides clear instructions on how to deal with both day-to-day tasks and extraordinary situations. Lobster Ink’s Front Office Professional course also reintroduces personalised service to your establishment and provides a welcomed and valuable facelift with innumerable benefits for your Guests and your business.

What you will learn in this course

  • Front office communications
  • Accommodation reservations
  • Tailored check-ins
  • Dealing with complaints
  • Front Office accounting basics

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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