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Front Office Short Course

The Front Office should always offer the highest standard of service, as they are often the first point of contact with the Guest.

WATCH COURSE TRAILER
8 lesson(s) 2 theory assessment(s) & 2 practical assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

The Front Office should always offer the highest standard of service, as they are often the first point of contact with the Guest. The Front Office Short Course educates Learners on fundamental aspects of the Front Office department that applies to every establishment. This course gives a basic overview of the roles and responsibilities of Front Office colleagues, as well as the standards thats must be adhered to. This course will ensure the highest level of service for all Guests dealing with Front Office colleagues, and is the perfect precursor to the more detailed Front Office Professional Course.

What you will learn in this course

  • Front office duties
  • Personal hygiene and appearance
  • Concierge, an introduction
  • Communicating with guests
  • Communicating with colleagues
  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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