The way in which Guests experience your brand and services is at the centre of what you do. This course teaches you the fundamentals on how to manage and inspire staff so that Guests receive consistent quality and service at your establishment. You’ll understand how to manage service touchpoints, brand standards, how to check and maintain quality and how to keep a safe and clean working environment for your team. When managed correctly, all these elements ensure the best Guest experience.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation