8 lesson(s) 2 theory assessment(s) & 1 practical assessment(s)
About this course
The Hospitality Security – Roles and Responsibilities course explains the details of a learner’s role and their various responsibilities when handling security issues. To equip learners to apply the principles of security when dealing with agitated parties, it also explains the various roles of security in their establishment and the importance of the reporting system. It also allows learners to identify, prevent and handle situations with Guests at the centre of the security breach.
At the end of the course, learners will have a clear understanding of the role they play in maintaining a secure environment at their establishment.
What you will learn in this course
Different roles within security
The role of police within security
Staff misconduct concerning Guests and staff
Understanding personal security in public view, de-escalated and escalated situations