Housekeeping is vital in ensuring that Guests have the best possible stay at any establishment. With the Lobster Ink Housekeeping Professional course, housekeepers become empowered to provide elite service, which is at the heart of creating superb Guest experiences. This detailed course was created to teach Housekeeping colleagues the fundamental skills and knowledge to be used when performing housekeeping duties. It covers the rules, responsibilities and procedures essential to the Housekeeping department, ensuring that Learners are empowered with the training necessary to provide consistently excellent service. Passionate colleagues will provide service of a much higher calibre, and this is how Lobster Ink implements long term behavioural change in the colleagues.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation