Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

24 lesson(s) 8 theory assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

This course focuses on how to uphold the highest behavioural standards when interacting with Guests. Whether you work Front of House, in Housekeeping, Food and Beverage or any other department at your establishment, this course is for you. It covers a wide range of topics including establishment procedures, Guest services, Food and Beverage service, product knowledge and internationally accepted behavioural standards. Understanding each element is integral to providing the best possible service to all Guests.

What you will learn in this course

  • General behaviour standards
  • Bedroom and bathroom standards
  • Fitness facilities standards
  • Public areas standards
  • Spa standards

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Related learning path

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  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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