The Luxury Hospitality Standards – Front of House course is a behavioural course that equips learners with the necessary skills and procedures to provide Guests with exceptional service when interacting with the Front of House department. The course covers important topics such as reservation basics, the check-in and check-out and Guest services. At the end of the course, learners will have an improved understanding of the roles and responsibilities of Front of House colleagues, enabling them to efficiently serve Guests.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation