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Luxury Hospitality Standards – Front of House

This course equips learners with the right skills to provide Guests with exceptional service when interacting with the Front of House department.

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14 lesson(s) 6 theory assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

The Luxury Hospitality Standards – Front of House course is a behavioural course that equips learners with the necessary skills and procedures to provide Guests with exceptional service when interacting with the Front of House department. The course covers important topics such as reservation basics, the check-in and check-out and Guest services. At the end of the course, learners will have an improved understanding of the roles and responsibilities of Front of House colleagues, enabling them to efficiently serve Guests.

What you will learn in this course

  • General behaviour standards
  • Check-in and check-out procedure
  • Arrival and departure porter services
  • Arrival and departure doorman services
  • Front of house basics

Download course outline

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