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Luxury Hospitality Standards – Housekeeping

This course is a behavioural course that equips learners with the best practices required to prepare and service Guest rooms at luxury establishments.

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9 lesson(s) 5 theory assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

The Luxury Hospitality Standards – Housekeeping course is a behavioural course that equips learners with the best practices required to prepare and service Guest rooms at luxury establishments. In this course the learner is introduced to core housekeeping topics such as bedroom and bathroom turndown, how to service guest rooms, and laundry service.

What you will learn in this course

  • General behaviour standards
  • Arrival at the bedroom and bathroom standards
  • Turndown service in bedroom and bathroom
  • Servicing the bedroom and bathroom
  • How to collect, deliver and present laundry

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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