This course, created by Lobster ink and Healdan, takes you through the essential steps and safety precautions that play a huge role in ensuring Guest and staff safety during a security threat. You will be able to assess public area risks and theft prevention processes, and apply the principles of incident handling. You’ll learn how to respond to a live incidents professionally, how to handle different aspects of vandalism, as well as how to handle criminal and reputational activities involving Guests.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation