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Front Office Agent

Give your team that extra advantage with Lobster Ink’s curated series of front office specific courses. They’ll also learn how to handle any situation professionally and with confidence.
Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

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Duration
24 lessons
Luxury Hospitality Standards – Front of House

Luxury Hospitality Standards – Front of House

This course equips learners with the right skills to provide Guests with exceptional service when interacting with the Front of House department.

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Duration
14 lessons
Health and Safety Standards – Front Office

Health and Safety Standards – Front Office

This course covers standard health and safety practices with a specific focus on Front Office.

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Duration
20 lessons
Chinese Traveller Standards – Front Office

Chinese Traveller Standards – Front Office

This course covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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Duration
24 lessons
Hospitality Security – Introduction

Hospitality Security – Introduction

The Introduction to Hospitality Security course provides learners with a fundamental understanding of possible security threats and the best practices to follow.

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Duration
9 lessons
Sales Professional

Sales Professional

This course deals with the basics of sales, selling skills and execution of sales. It also guides Learners through the financial aspect of sales and the all-important skills of upselling and the extra sell.

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Duration
37 lessons
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