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Hospitality Leadership and Management

Good leadership is the difference between an average and an exceptional establishment. Be the best with Lobster Ink’s integrated Hospitality Leadership Management course offering.
Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

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Duration
24 lessons
Hospitality Security – Introduction

Hospitality Security – Introduction

The Introduction to Hospitality Security course provides learners with a fundamental understanding of possible security threats and the best practices to follow.

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Duration
9 lessons
Food and Beverage Management Foundations

Food and Beverage Management Foundations

This course, is an introduction to fundamental financial knowledge and skills required to manage a Food and Beverage department correctly.

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Duration
25 lessons
Food and Beverage Management Intermediate

Food and Beverage Management Intermediate

The Food and Beverage Management Intermediate course helps learners become more confident in managing a food and beverage department.

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Duration
29 lessons
Food and Beverage Management Advanced

Food and Beverage Management Advanced

The Food and Beverage Management Advanced course goes into depth on the processes and operations within a food and beverage department.

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Duration
19 lessons
Revenue Management Foundations

Revenue Management Foundations

This fundamental course equips aspiring revenue managers, members of a revenue management team, or anyone trying to enrich their knowledge.

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Duration
11 lessons
Revenue Management Intermediate

Revenue Management Intermediate

The course covers concepts such as market segmentation, business analysis, and pricing strategies.

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Duration
28 lessons
Sales Professional

Sales Professional

This course deals with the basics of sales, selling skills and execution of sales. It also guides Learners through the financial aspect of sales and the all-important skills of upselling and the extra sell.

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Duration
37 lessons
Hospitality Security – Roles and Responsibilities

Hospitality Security – Roles and Responsibilities

The Hospitality Security – Roles and Responsibilities course explains the details of a learner’s role and their various responsibilities when handling security issues.

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Duration
8 lessons
Health and Safety Standards – Introduction

Health and Safety Standards – Introduction

This course is an introduction to the standard health and safety practices, including cleanliness, emergency procedure, hazard awareness and manual handling.

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Duration
17 lessons
Chinese Traveller Standards – Introduction

Chinese Traveller Standards – Introduction

This course, teaches colleagues about how to interact with Chinese Guests, focusing on specific Chinese cultural nuances that affect how they expect to be served.

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Duration
11 lessons
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