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Spotlight on the Concierge

Provide your Guests with concierge service of the highest quality thanks to our courses on the subject and ensure all of their needs are met.

Everything you need to know

These days Guests expect to have a concierge on call 24/7 to assist them with their needs at your establishment. With requests as varied as booking a return flight or obtaining tickets to a sold out show, a concierge needs to be a flexible and quick-thinking problem-solver with an intimate knowledge of the surrounding areas and a vast network of connections. With our courses, in conjunction with the highly respected Les Clefs D’Or organization, your concierge will be ready to provide your Guests with the ultimate level of personal service.

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

By the time your concierge has the completed our concierge courses, they will be able to be a personal assistant to each one of your Guests. Learners will be taught the finer points of providing a highly personalised service, the importance of local knowledge, how to deal with the more demanding Guests and much more. Your concierge will soon become the face of your establishment and your Guest’s go to person.  

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Front Office Professional

Front Office Professional

All Guests, no matter who, are all guaranteed to have interactions with your Front Office department at some point during their stay.

VIEW COURSE DETAILS