Everything you need to know
These days Guests expect to have a concierge on call 24/7 to assist them with their needs at your establishment. With requests as varied as booking a return flight or obtaining tickets to a sold out show, a concierge needs to be a flexible and quick-thinking problem-solver with an intimate knowledge of the surrounding areas and a vast network of connections. With our courses, in conjunction with the highly respected Les Clefs D’Or organization, your concierge will be ready to provide your Guests with the ultimate level of personal service.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
What will I learn?
By the time your concierge has the completed our concierge courses, they will be able to be a personal assistant to each one of your Guests. Learners will be taught the finer points of providing a highly personalised service, the importance of local knowledge, how to deal with the more demanding Guests and much more. Your concierge will soon become the face of your establishment and your Guest’s go to person.
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."