Check out our new platform for individual users and growing businesses
Start Learning Now

Spotlight on the Front Office

Your Front Office is the face of your establishment so why not ensure your team are well trained for this demanding job with our Front Office Courses?

Everything you need to know

Were there any messages for me? Has my luggage arrived? Are there any Italian restaurants in the area with wheelchair access? How do I book a spa session? These are just a few of the questions your Front Office team members may be asked in a day. With our Front Office courses, your staff will be more than able to help Guests have an enjoyable experience.

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

After completing our selection of Front Office courses, your team will be able to manage all of your various departments from a central point. Guests will marvel at your helpful team who are able to answer all of their questions cheerfully and efficiently while doing their utmost to make their experience truly memorable.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Front Office Professional

Front Office Professional

All Guests, no matter who, are all guaranteed to have interactions with your Front Office department at some point during their stay.

VIEW COURSE DETAILS
Health and Safety Standards – Front Office

Health and Safety Standards – Front Office

This course covers standard health and safety practices with a specific focus on Front Office.

VIEW COURSE DETAILS
Chinese Traveller Standards – Front Office

Chinese Traveller Standards – Front Office

This course covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

VIEW COURSE DETAILS