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Spotlight on the International Traveller

Our selection of courses on the International Traveller will enable your learners to provide an outstanding level of service to your Guests, no matter where they may come from.

Everything you need to know

Many international Guests find travelling daunting, especially if they are visiting your country for the first time. Certain customs that we take for granted may seem foreign to them and visa versa. With this is mind, our International Traveller courses have been specifically designed to ensure that Guests enjoy the highest standards of service while being made to feel right at home.

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

With a particular focus on Chinese Guests, the nuances of their culture and their expectations, our courses will provide your learners with everything they need to know to provide the highest standards of Luxury Hospitality that Guests expect across key departments such as Front Office, Food & Beverage and Housekeeping.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Chinese Traveller Standards – Introduction

Chinese Traveller Standards – Introduction

This course, teaches colleagues about how to interact with Chinese Guests, focusing on specific Chinese cultural nuances that affect how they expect to be served.

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Chinese Traveller Standards – Housekeeping

Chinese Traveller Standards – Housekeeping

This course content covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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Chinese Traveller Standards – Front Office

Chinese Traveller Standards – Front Office

This course covers a brief history of China, greeting Chinese Guests, appropriate body language, and how to interact with Chinese Guests.

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Chinese Traveller Standards – Food & Beverage

Chinese Traveller Standards – Food & Beverage

This course covers the particular customs, preferences and procedures that make up the dining experience of a Chinese Guest.

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