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Spotlight on Luxury Hospitality

Our courses on Luxury Hospitality will ensure your Guests enjoy the highest level of service in every area.

Everything you need to know

Guests have an unlimited choice of hotels and restaurants to choose from. Help your establishment stand out from the crowd with exceptional hospitality services to provide an unforgettable experience that will soon have them becoming regulars and even suggesting your establishment to their friends and family.

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

You can provide your Guests with the highest standards of Luxury Hospitality across key departments such as Front Office, Food & Beverage and Housekeeping. Your learners will be taught how to interact with Guests and provide unparalleled service from the moment they check in until they check out at the end of their stay.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Luxury Hospitality Standards – Front of House

Luxury Hospitality Standards – Front of House

This course equips learners with the right skills to provide Guests with exceptional service when interacting with the Front of House department.

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Luxury Hospitality Standards – Housekeeping

Luxury Hospitality Standards – Housekeeping

This course is a behavioural course that equips learners with the best practices required to prepare and service Guest rooms at luxury establishments.

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Luxury Hospitality Standards – Food and Beverage

Luxury Hospitality Standards – Food and Beverage

This behavioural course equips learners with the best practices required to tailor the perfect Food and Beverage experience for Guests.

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Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

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