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Spotlight on Security

Ensure the safety of your Guests and staff members at all times with our courses on Hospitality Security.

Everything you need to know

Whether they are business or leisure travellers, your Guests visit your establishment hoping to relax and feel comfortable. And you do your best to cater to their needs, ensuring their experience is as pleasurable as possible. But how can you make sure they know they’re safe at your establishment? With our courses on Safety and Security, you and your Guests can rest assured in the knowledge that your team are well equipped and trained for every eventuality.

 

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

By the time your team members have completed these courses, they will be more than capable of dealing with any incidents that may occur at your establishment. Whether it’s a theft from a Guest’s room, an assault, act of vandalism or a situation involving an active shooter, your team will be able to handle it and be in a better position to restore order and calm.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Hospitality Security – Introduction

Hospitality Security – Introduction

The Introduction to Hospitality Security course provides learners with a fundamental understanding of possible security threats and the best practices to follow.

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Hospitality Security – The Guest Room

Hospitality Security – The Guest Room

This course helps learners understand how to deal with theft in Guest rooms, along with how to identify and handle assault on Guests and staff.

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Hospitality Security – Roles and Responsibilities

Hospitality Security – Roles and Responsibilities

The Hospitality Security – Roles and Responsibilities course explains the details of a learner’s role and their various responsibilities when handling security issues.

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Hospitality Security – Threats in Public Areas

Hospitality Security – Threats in Public Areas

The Hospitality Security – Threats in Public Areas course provides learners with the security best practices to keep the public areas of a hotel secure.

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Security Short Course

Security Short Course

The Lobster Ink Security Short Course provides your learners with a basic understanding of safety and security measures required to manage risks and threats at your establishment.

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Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

This course focuses on how to uphold the highest behavioural standards when interacting with Guests.

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Chinese Traveller Standards – Introduction

Chinese Traveller Standards – Introduction

This course, teaches colleagues about how to interact with Chinese Guests, focusing on specific Chinese cultural nuances that affect how they expect to be served.

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