Everything you need to know
Management is the key to a successful establishment. Every business, no matter how big or small, is based on solid management with an organised team who have the skills and training needed to ensure goals are met and the expectations of Guests are exceeded.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
What will I learn?
Our Hospitality Management courses cover key areas including quality management, learning and development, ensuring Guest satisfaction, brand compliance and management of human resources. Learners will also be taught the importance of planning ahead, the basics of leadership and how to align several different areas so that they work towards achieving a single goal – total Guest satisfaction.
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."