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Spotlight on Hospitality Management

Our selection of courses in Hospitality Management will provide your learners with all of the necessary skills and training to ensure every aspect of your establishment runs smoothly and provides an ideal guest experience.

Everything you need to know

Management is the key to a successful establishment. Every business, no matter how big or small, is based on solid management with an organised team who have the skills and training needed to ensure goals are met and the expectations of Guests are exceeded.

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

Our Hospitality Management courses cover key areas including quality management, learning and development, ensuring Guest satisfaction, brand compliance and management of human resources. Learners will also be taught the importance of planning ahead, the basics of leadership and how to align several different areas so that they work towards achieving a single goal – total Guest satisfaction.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Luxury Hospitality Standards – Front of House

Luxury Hospitality Standards – Front of House

This course equips learners with the right skills to provide Guests with exceptional service when interacting with the Front of House department.

VIEW COURSE DETAILS