Hotel of the Month October 2017
Communication in the hospitality industry is paramount, especially when you’re leading learners to develop their skills sets.
An establishment that understands the importance of communication is our Hotel of the Month winner for October, Tamassa Resort. Learners at Tamassa Resort completed an impressive 2017 subjects with an average score of 77% - great work!
Suhaylah Chamroo, Quality Assurance & Training Manager at Tamassa says that they are constantly guiding and supporting their teams, reminding them to complete their courses. This support from managers and Lobster Leads helped team members develop their skills, and they are now more confident in providing the best possible experience for their guests.
Good communication skills are vital for any establishment to succeed. Communicating correctly will help guide learners to course completion whilst providing an excellent service to guests.