What is Hotel of the Month?
To maintain a consistent level of world-class service, it is crucial for establishments to ensure that all team members are applying the same quality of workmanship during their day. The Hotel of the Month award aims to honour those establishments who exceed all other establishments in development and learning. The criteria are simple: the hotel that completes the most courses per active learner and achieves the highest average score wins.
This Month's Hotel of the Month
Congratulations to Hilton Salalah Resort
Hotel of the Month December 2017
A very well done to Hilton Salalah Resort for their success in winning Hotel of the Month for December. Team members completed a total of 1253 subjects with an average score of 73%. Big congratulations.Read More
What is the criteria for winning Lobster of the Month?
It’s simple. The learner who completes the most subjects with the highest average score earns the title of Lobster of the Month.
How do I track the overall performance of my establishment?
On your admin portal you can download a number of key reports that tracks course progression and learner activity. The reports can also help you deep-dive into different subjects to better understand your establishment's strengths and weaknesses. One of the key metrics we consider is the percentage of medals won. This is a great overall indication of the quality of learning that is taking place, as it shows how regularly your learners are passing assessments on their first attempt. Visit our support page to learn more.
Am I able to see the number of medals the learners at my establishment have received?
The medals section on the administrator portal offers you the possibility of drawing detailed reports on different levels. You are able to view monthly totals for your establishment or zoom into a preferred period of time. The system also allows you to view medal totals on establishment and departmental level, medals won as a percentage of assessments taken and per individual learner.
Do you take the size of the establishment into account?
Yes. Every month we pull a report of the top 10 establishments of the month based on the average number of subjects completed per active learner and the highest average score. We then calculate the weighted average of the average subjects completed per active learner and the average score. The establishment with the highest weighted average wins. We decided to base our decision on these calculations, in order to give all establishment a fair chance to win.