Inkside Scoop

Your Official Lobster Ink Blog

Gerard du Plessis
Gerard du Plessis
October 03, 2018

EU GDPR non-compliance: The threats you need to know about

The severity of the financial and operational penalties of EU GDPR non-compliance has been widely publicized, compelling businesses to ensure they comply with this legislation, which that protects the…
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James Medcalf
James Medcalf in Awards
September 18, 2018

Hotel of the Month August 2018

A commitment to clear and consistent communication in hospitality is invaluable. Good communication, amongst other things, is the first crucial step in ensuring Guests’ needs are met and team members are aligned on the tasks at hand.…
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James Medcalf
James Medcalf in Awards
September 03, 2018

Hotel of the Month July 2018

Congratulations to our July Hotel of the Month Radisson Blu - Deira Creek! Team members completed an applause-worthy 2865 subjects with an average score of 84% during the month of July.…
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James Medcalf
James Medcalf in Awards
August 30, 2018

Hotel of the Month June 2018

Hilton Garden Inn Lusaka Society Business Park, our Hotel of the Month for June, is an excellent example of how Learning and Development can result in a confident, knowledgeable team that, in turn, delivers exceptional Guest service.…
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Gerard du Plessis
Gerard du Plessis in Industry News
August 15, 2018

The raw material of the knowledge society

It’s no secret that we are living in an information age. In today’s society, the creation, distribution, use, integration and manipulation of information is a significant economic, political and cultural activity.…
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James Medcalf
James Medcalf in Awards
June 30, 2018

Hotel of the Month May 2018

What are the contributing factors to Guest loyalty? Is it an authentic experience, a personal connection to the brand, exceptional service standards or a combination of all these attributes?…
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Gerard du Plessis
Gerard du Plessis in Lobster News, Awards
June 20, 2018

Breaking: Lobster Ink wins 2018 EdTechXGlobal Growth Award

Lobster Ink wins 2018 EdTechXGlobal Growth Award…
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James Medcalf
James Medcalf in Awards, Lobster News
May 18, 2018

Hotel of the Month April 2018

Well done to Jumeirah at Etihad Towers who have come out on top and won April’s Hotel of the Month.…
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Charles Gilbert in Lobster News, Industry News
May 16, 2018

EU GDPR: 5 things General Managers should know

Hospitality has always been more emotional than transactional. From handing your belongings to the porter, to the sanctity of your room - your preferences, privacy and comfort are inherently personal. EU GDPR asks, why should data be any different?…
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Wolfgang Lindlbauer in Lobster News, Industry News
May 16, 2018

A hotelier’s guide to EU GDPR

Our CEO of Hospitality, Wolfgang Lindlbauer knows what it means to provide exceptional Guest experiences. His over 38 year tenure with several of the world’s largest hotel brands means he is well-placed to unpack how these new regulations affect an industry that processes, stores and relies on client data.…
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