Inkside Scoop

Your Official Lobster Ink Blog

Gerard du Plessis
Gerard du Plessis in Industry News, Lobster News
December 05, 2018

Hiring a DPO: What you need to know

A 2016 study found that, once the EU GDPR enters into force, 75,000 Data Protection Officers (DPOs) will be required across the globe. Although the appointment of a DPO is already established practice in Germany, hiring a DPO is a relatively new – and daunting – endeavour for many businesses. What are the roles and responsibilities of a DPO? What skills should the right candidate have? And should a DPO be a permanent employee or independent adviser?…
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Gerard du Plessis
Gerard du Plessis in Industry News
November 07, 2018

EU GDPR: There’s been a personal data breach. Now what?

You’ve seen the headlines. You’ve received the countless emails. You know the increasing value of personal data and you may have even been involved in preparing for the General Data Protection Regulation of the EU (EU GDPR) within your organization. As businesses around the world grapple with the requirements of EU GDPR compliance, here’s what you need to do in the event of a personal data breach.…
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Gerard du Plessis
Gerard du Plessis in Industry News
August 15, 2018

The raw material of the knowledge society

It’s no secret that we are living in an information age. In today’s society, the creation, distribution, use, integration and manipulation of information is a significant economic, political and cultural activity.…
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Charles Gilbert in Lobster News, Industry News
May 16, 2018

EU GDPR: 5 things General Managers should know

Hospitality has always been more emotional than transactional. From handing your belongings to the porter, to the sanctity of your room - your preferences, privacy and comfort are inherently personal. EU GDPR asks, why should data be any different?…
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Wolfgang Lindlbauer in Lobster News, Industry News
May 16, 2018

A hotelier’s guide to EU GDPR

Our CEO of Hospitality, Wolfgang Lindlbauer knows what it means to provide exceptional Guest experiences. His over 38 year tenure with several of the world’s largest hotel brands means he is well-placed to unpack how these new regulations affect an industry that processes, stores and relies on client data.…
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Fasie Malherbe
Fasie Malherbe in Industry News, Lobster News
October 13, 2016

Inspiring minds after-hours

We would like to wish our Director of Content and Creative, Samantha Wolhuter, the best of luck for the TEDx Cape Town conference taking place this weekend. TEDx events are locally, self-organized conferences that celebrate the power of ideas in true TED style. Samantha is in charge of the Audience Portfolio division at TEDxCapeTown, which is responsible for the audience experience at the event. The theme for this year’s event is built on the concept of perspective and broadening one’s perspective by stepping into someone else’s shoes.…
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Samantha Wolhuter
Samantha Wolhuter in Industry News
October 07, 2016

7 Revenue Management tactics to increase overall ROI

While dedicating the last decade to examining, understanding and refining how revenue managers plan and execute their pricing strategy, the industry can learn some great strategies that are sure to assist revenue managers in achieving their desired results. Follow these simple rules and you too can transform your revenue results.…
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Dale den Dulk
Dale den Dulk in Industry News
October 06, 2016

Ways to generate revenue from your hotel’s free Wi-Fi

Over the last few years, all hotels and resorts have been faced with the same technology/customer service issue: how to address the urgent need to improve their Wi-Fi infrastructure so their guests can enjoy their favourite series on Netflix or upload and download photos or videos without waiting an age for the task to be completed.…
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Hospitality Net
Hospitality Net in Industry News
September 28, 2016

How Mobile Is Redefining the Path to Purchase

This blog post and infographic are courtesy of Adobe partner, Invoca. Portions of the data for the infographic were pulled from Adobe's Digital Index and Invoca's 2016 Call Intelligence Index.…
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Samantha Wolhuter
Samantha Wolhuter in Industry News
September 24, 2016

Answer your calls to lower customer-acquisition cost

How interesting to read the recent news from the Hotel Data Conference hosted recently by STR and Hotel News Now. During a panel discussion about distribution, Rebecca Bucnis, EVP and chief commercial officer of Kalibri Labs, said top-line hotel companies paid about 18% in customer acquisition on average in 2015.…
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