Chinese Traveller Standards – Front Office

Being the first point of contact with Chinese Guests sets the standard for the rest of your establishment. Learn the essential front office training aimed at Chinese Guests.

24 lesson(s) 2 theory assessment(s)

About this course

This Front Office course offers colleagues an introduction to Chinese culture. The content covers a brief history of China, greeting Chinese Guests, appropriate body language, and how best to interact with Chinese Guests. After completing this front desk course, colleagues will be able to provide an exceptional check in service and handle Chinese Guest reservations professionally and with confidence, ensuring an outstanding Guest experience.

What you will learn in this course

  • Understanding China and it’s culture
  • Social protocol and symbolism
  • The modern Chinese traveller
  • Nonverbal and Verbal communication
  • Complaint Handling

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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