This course equips you with the vital housekeeping training knowledge and skills that specifically cater to Chinese traveller requirements. You'll be guided through basic understandings of Chinese culture, symbolism, social protocol, verbal and nonverbal communication, as well as detailed lessons on bedroom and bathroom setup, in-room considerations for Chinese travellers and how to professionally handle complaints.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation