Chinese Traveller Standards – Introduction

Equipping yourself with a thorough understanding of Chinese culture and traditions will help you offer the most professional and personalised service.

11 lesson(s) 1 theory assessment(s)

About this course

Having a good understanding of Chinese culture will ensure the best, most professional service and enjoyable Guest experience. This hospitality service course will teach you the basics of Chinese culture and how to interact respectfully and knowledgeably with Chinese Guests. This course focuses on specific Chinese cultural nuances that affect how Chinese Guests expect to be served, as well as the core concepts that have shaped Chinese culture.

What you will learn in this course

  • Understanding China and it’s culture
  • Social protocol and symbolism
  • The modern Chinese traveller
  • Chinese travellers and luxury
  • Nonverbal and verbal communication
  • Complaint handling

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
Request a Demo