Front Office Short Course

Lobster Ink's Front Office training and management short course equips you with the basics needed to start working in the Front Office immediately.

8 lesson(s) 2 theory assessment(s) & 2 practical assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

Equip yourself with the fundamentals of the front office in this course that will form the backbone of your front office training knowledge. The front office is the first point of contact your Guests have with your establishment and you set the standard of service that will come to be expected of the rest of your hospitality colleagues. Master these essentials in order to set you on your way to becoming a great front office professional.

What you will learn in this course

  • Front office duties
  • Personal hygiene and appearance
  • Concierge, an introduction
  • Communicating with guests
  • Communicating with colleagues
  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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