Fundamentals of Leading People

This hospitality management training course teaches you how to become an inspiring leader who leads from the front by creating a confident and effective teams through the skills taught in this course.

11 lesson(s) 2 theory assessment(s)

About this course

The mark of a true leader is how well they manage people. In this hospitality management course you’ll learn about the individual approach of leadership, the steps of welcoming and training new team members, the orientation process, how to assess team members' skills set and how to give positive and negative feedback. You’ll learn the importance of reward and recognition which inspires and motivates, including best training practices to assist team members to execute their designated roles successfully.

What you will learn in this course

  • How to deliver outstanding service
  • How to improve Guest experience
  • Maintaining a safe a clean working environment
  • Delivering brand standards
  • How to check and maintain quality

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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