The mark of a true leader is how well they manage people. In this hospitality management course you’ll learn about the individual approach of leadership, the steps of welcoming and training new team members, the orientation process, how to assess team members' skills set and how to give positive and negative feedback. You’ll learn the importance of reward and recognition which inspires and motivates, including best training practices to assist team members to execute their designated roles successfully.
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation