Making Guests feel completely at home is the heartbeat of the hospitality industry and no other team manages to deliver this quite like the housekeeping department. Housekeepers are at the forefront of the Guest experience as they ensure the tangibility of Guest comfort. This introduction to housekeeping will teach you all the housekeeping essentials, from roles and responsibilities and handling laundry to understanding cleaning products and room preparation procedures. You’ll be a polished housekeeping professional in no time!
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."M. Semer, CEO Kempinski
"Happy customer always comes back and if you deliver excellent service then definitely guests are back."M. Grebot, F&B Manager Sofitel NY
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."Kate Groch, CEO Good Work Foundation