Luxury Hospitality Standards – Benchmarks

Set and maintain the benchmark for luxury hospitality standards within each department from this immersive course.

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24 lesson(s) 8 theory assessment(s)
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About this course

Guests checking into luxury hospitality establishments have particular standards and expectations which need to be met - if you’re checking into a $20 a night room you certainly won’t be having $2000 a night room expectations (if so, prepared to be heavily disappointed). This luxury hospitality standards course is designed to give you a complete understanding of behaviour, roles and responsibilities to exceed Guests’ expectations.

What you will learn in this course

  • General behaviour standards
  • Bedroom and bathroom standards
  • Fitness facilities standards
  • Public areas standards
  • Spa standards

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  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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