Luxury Hospitality Standards – Benchmarks

Set and maintain the benchmark for luxury hospitality standards within each department from this immersive course.

24 lesson(s) 8 theory assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

Guests checking into luxury hospitality establishments have particular standards and expectations which need to be met - if you’re checking into a $20 a night room you certainly won’t be having $2000 a night room expectations (if so, prepared to be heavily disappointed). This luxury hospitality standards course is designed to give you a complete understanding of behaviour, roles and responsibilities to exceed Guests’ expectations.

What you will learn in this course

  • General behaviour standards
  • Bedroom and bathroom standards
  • Fitness facilities standards
  • Public areas standards
  • Spa standards

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  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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