Luxury Hospitality Standards – Front of House

Learn all there is to know about hotel front office training and what it takes to become a luxury Front Office professional.

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14 lesson(s) 6 theory assessment(s)
English German French Brazilian Portuguese Latin American Spanish Mandarin Thai

About this course

This behavioural course equips you with the necessary skills and procedures to provide Guests with exceptional service when interacting with the Front of House department. Luxury isn’t only determined by price, facilities or offerings - a vital component of luxury is the service provided by team members. At the end of this front office training course, you’ll have an improved understanding of the roles and responsibilities of Front of House colleagues, making your service an asset to the value of your establishment.

What you will learn in this course

  • General behaviour standards
  • Check-in and check-out procedure
  • Arrival and departure porter services
  • Arrival and departure doorman services
  • Front of house basics

Download course outline

Related learning path

Front Office Agent
Give your team that extra advantage with Lobster Ink’s curated series of front office specific courses. They’ll also learn how to handle any situation professionally and with confidence.
  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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