ROI | The Lucrative Front Desk

Learn the art of hospitality ROI and upselling during every interaction with Guests by maintaining a high level of charm and professionalism while increasing revenue for your establishment.

5 lesson(s) 1 theory assessment(s)

About this course

As a front desk professional you are able to improve and add to your Guest’s experience by identifying additional elements to their package they might like or need by selling more of what’s on offer at your establishment. This hospitality ROI course is going to help you make the most of upselling opportunities by explaining these two main principles: knowing your product and knowing your Guest. You will learn how to apply these two principles throughout the Guest journey.

What you will learn in this course

  • Understanding front desk upselling
  • Identifying both internal and external products offered at your establishment
  • Knowing your Guest
  • Identifying opportunities for upselling throughout Guest journey

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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