Security in Public Areas

Learn how to identify and manage threats to staff and Guests with the principles taught in this hotel security training course.

9 lesson(s) 1 theory assessment(s)

About this course

This hotel security training course, created by Lobster ink and Healdan, takes you through the essential steps and safety precautions that play a huge role in ensuring Guest and staff safety during a security threat. You will be able to assess public area risks and theft prevention processes, and apply the principles of incident handling. You’ll learn how to respond to a live incidents professionally, how to handle different aspects of vandalism, as well as how to handle criminal and reputational activities involving Guests.

What you will learn in this course

  • Identify the symptoms of substance abuse and adrenaline
  • How to apply the principles of incident handling
  • How to identify and handle different types of assault and vandalism
  • How to prepare for serious incidents

In partnership with

  • Healdan

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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