Tailoring Service

Being able to adapt to different situations makes a true hospitality service professional. Learning how to tailor your service ensures ultimate Guest satisfaction.

13 lesson(s) 2 theory assessment(s)

About this course

If you’re a good service professional then you wouldn’t serve all your Guests the same way, right? Being able to adapt your service to cater to different locations, occasions and Guest profiles is the mark of a true professional. This hospitality service course will teach you how to adapt and tailor your service to cater to the full spectrum of Guests and situations, all the while maintaining a constant level of service professionalism and charm.

What you will learn in this course

  • Adapting service for the lounge and pool
  • Adapting service for breakfast and tableside
  • Tailoring service for couples and elderly Guests
  • Tailoring service for families and children
  • Tailoring service for special needs,business Guest, and more

Download course outline

  • "Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."

    M. Semer, CEO Kempinski
  • "Happy customer always comes back and if you deliver excellent service then definitely guests are back."

    M. Grebot, F&B Manager Sofitel NY
  • "Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."

    Kate Groch, CEO Good Work Foundation
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