Next-Generation Hospitality Training | Lobster Ink

Marriott International
Hilton
Whole Foods
Mandarin Oriental
Accor Hotels
Kempinski Hotel

One end-to-end training solution for multinational teams.

 

With content and technology working hand-in-glove, Lobster Ink represents a new approach to building operational capability. Deliver job-specific training, tailored to your requirements, through an interactive learning platform that’s built for distributed workforces.

Find out how our next-generation learning solutions can deliver on your organization’s requirements.

Talk to an expert

An enterprise-class platform, built for hospitality.

We believe that every dollar spent on learning and development must be judged by its data-proven ability to deliver meaningful ROI.

Minimize seat-time with concise training tailored to job-roles.

Reduce employee churn with interactive training in their language of choice.

Drive revenue through superior service with one consistent standard.

Deploy learning across your organization, at speed.

Implementing and managing learning on Lobster Ink is simple. Your customized Workspace enables you to assign courses, monitor progress and deploy training quickly. The result is a learning environment where content is customized, engagement is measured and learning outcomes can be applied immediately.

Job-specific learning tailored to your requirements.

Whether it’s entrenching your brand values, understanding the intricacies of loyalty programs or upskilling teams on new operating systems - our expert learning consultants will help you develop courses and produce interactive content, tailored to your needs and budgets.

 

Bolster your training with over 250 industry-aligned courses, proven to deliver.

From a culinary program developed with the CIA to online luxury service training created in partnership with Forbes Travel Guide, our Hallmark library spans 12 categories in multiple languages - providing operational training for every departmental requirement.

Self-service functionality. Greater capability.

Our goal is to make learning a daily part of work, rather than apart from it. That’s why we’ve developed native lesson formats, and the ability to serve these lessons to learners based on their job role or task at hand.

Learning Paths

Learning Paths

Ensure job-readiness and eliminate redundant training with curated sequences of courses tailored to specific job roles.

Native Lesson Formats

Native Lesson Formats

Keep production costs low while improving content discoverability and facilitating rapid updates in multiple languages.

Action-oriented Reporting

Action-oriented Reporting

Based on the Kirkpatrick model, our Engage Progress Perform measurement framework links training to operational impact.

Preferred training partner to the world’s leading hospitality brands

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“Marriott Courtyard’s tailored Lobster Ink F&B program is the most successful training we have ever implemented.”

MICHELLE LEBLEU, SR. DIRECTOR F&B, THE AMERICAS. MARRIOTT INTERNATIONAL
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“Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values.”

M. SEMER CEO KEMPINSKI
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“40% decrease in staff turnover, resulting in a more motivated workforce and increased staff retention.”