Spotlight on Security

Ensure the safety of your Guests and staff members at all times with our courses on Hospitality Security.

Everything you need to know

Whether they are business or leisure travellers, your Guests visit your establishment hoping to relax and feel comfortable. And you do your best to cater to their needs, ensuring their experience is as pleasurable as possible. But how can you make sure they know they’re safe at your establishment? With our courses on Safety and Security, you and your Guests can rest assured in the knowledge that your team are well equipped and trained for every eventuality.

 

How It Works
M. Semer
"Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values."
M. Semer, CEO Kempinski

What will I learn?

By the time your team members have completed these courses, they will be more than capable of dealing with any incidents that may occur at your establishment. Whether it’s a theft from a Guest’s room, an assault, act of vandalism or a situation involving an active shooter, your team will be able to handle it and be in a better position to restore order and calm.

Why It Works
Kate Groch
"Lobster Ink’s method of instruction is easy for our learners to use. The fact that people can work to their own speed is a huge advantage."
Kate Groch, CEO - Good Work Foundation

Watch course intros

Hospitality Security – Introduction

Hospitality Security – Introduction

Our Introduction to Hospitality Security course provides learners with an understanding of hospitality security measures and best practices to follow.

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Hospitality Security – The Guest Room

Hospitality Security – The Guest Room

Equip yourself with the vital tools and skills needed to ensure in-room safety of Guests and their belongings with this security professional course.

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Hospitality Security – Roles and Responsibilities

Hospitality Security – Roles and Responsibilities

This security professional course helps you know your role and what is required of you and your team during a security threat or emergency situation.

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Hospitality Security – Threats in Public Areas

Hospitality Security – Threats in Public Areas

Learn how to identify and manage threats to staff and Guests with the knowledge taught in this course for security professionals.

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Security Short Course

Security Short Course

Learn the basic principles of hotel security and how you can assist in preserving staff and Guest safety at your establishment during an emergency situation.

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Luxury Hospitality Standards – Benchmarks

Luxury Hospitality Standards – Benchmarks

Set and maintain the benchmark for luxury hospitality standards within each department from this immersive course.

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Chinese Traveller Standards – Introduction

Chinese Traveller Standards – Introduction

Equipping yourself with a thorough understanding of Chinese culture and traditions will help you offer the most professional and personalised service.

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