IHG® Frontline has moved

For the past four years, Lobster Ink has been the learning platform behind IHG® Frontline. Our partnership with IHG® concluded on 31 December 2017, however you can continue your personal development right here with us.

How can we help you?

If you are looking for the IHG® learning system of record, then please reach out to hotel.training@ihg.com. The helpful IHG® Support Team is there to assist with any queries regarding courses, learners, progress or more.

Stay in touch with Lobster Ink
To remain in contact with Lobster Ink, simply complete the form, and we promise only to send you news that is relevant.

Sign up to access select courses for free or subscribe to unlock our complete learning library. Please note: by signing up to Lobster Ink as an individual you can access Lobster Ink Hallmark courses, but no custom IHG® courses. As you will be creating a new profile, in your personal capacity, your IHG® Frontline learning history will not be carried over.

I'd like to receive updates about new courses and features from Lobster Ink.
"Lobster Ink's passion for education and explaining things in an accurate, fun and innovative way is unsurpassed in the world."
Dave Broom - Whiskey Expert and Author
"The best part of Lobster Ink is that I can access it from anywhere and anytime from my mobile phone."
Satish Chandra Arya, Bar Captain
"There is nothing other than education to help you become successful."
helen sibuyi - trainee chef, drostdy hotel

What to expect when signing up as an individual

Developed in partnership with leading subject matter experts, the Lobster Ink Hallmark course catalogue covers all areas of hospitality across more than 130 courses. Our courses teach practical skills, knowledge and behavior aligned with industry best practice and are accredited accordingly.

Bartending Beyond the Basics

Add to your foundational knowledge and boost your confidence with this intermediate Learning Path. In addition to fundamentals, learn to make some of the classic cocktails to wow your guests.

Explore this learning path

Front Office Professional

A guest’s experience starts and ends at the front office. Master communications, reservations, check-ins and outs, and enhance your skills to become the complete front office professional.

Explore this learning path

Wine Professional

This Learning Path will enable you to serve wine with total confidence. Comprised of seven detailed courses you will gain an in depth understanding of terroir, winemaking and varietals.

Explore this learning path

Steps of Service

Service is a holistic process, fuelled by the desire to provide guests with extraordinary experiences. This Learning Path unpacks the 12 steps to providing exceptional service. For release in 2018.

Fighting Food Waste in Hotels

Created in collaboration with The World Wildlife Fund, this complimentary course will enable you to reduce and prevent unnecessary food waste in your establishment.

Explore this Learning Path

ProChef® 1

Developed in partnership with The Culinary Institute of America (CIA), the ProChef® 1 certification program provides everything a professional chef needs to build a culinary career. For release in 2018.

Explore This Learning Path

Learning Paths for every level of capability

Whether you’re moving in, moving up or managing, Learning Paths are designed to meet learners at their level and build their experience.

Each Learning Path is comprised of individual courses, purposefully arranged to provide you with the appropriate level of training.

Explore Learning Paths

Active participation through interactive lessons

The Lobster Ink platform is core to the learning experience. Our courses include Interactive Lessons that are designed to test a learner’s knowledge at milestone stages during a course. With Interactive Lessons you will receive immediate feedback in a fail-safe environment so that the correct information is reinforced.

Give Interactive Lessons a Try

How can we help you?

If you are looking for the IHG® learning system of record, then please reach out to hotel.training@ihg.com. The helpful IHG® Support Team is there to assist with any queries regarding courses, learners, progress or more.

Stay in touch with Lobster Ink
To remain in contact with Lobster Ink, simply complete the form, and we promise only to send you news that is relevant.

Sign up to access select courses for free or subscribe to unlock our complete learning library. Please note: by signing up to Lobster Ink as an individual you can access Lobster Ink Hallmark courses, but no custom IHG® courses. As you will be creating a new profile, in your personal capacity, your IHG® Frontline learning history will not be carried over.

I'd like to receive updates about new courses and features from Lobster Ink.