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Event Management Courses & Employee Training | Lobster Ink

15 courses | 2 Learning Paths

Build operational capability

Comprehensive events training

The success of any event depends on the capabilities of the team behind it

Events are a valuable revenue stream for many establishments but are equally demanding as they involve the participation and collaboration of multiple stakeholders. Two curriculums teach proven operational best practice principles and combine the relevant hard and soft skills into one comprehensive events training program.

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Make every event extraordinary with professional training

Planning and operating a successful event requires effective communication, organization and collaboration at every level. Two purposefully created Learning Paths provide a comprehensive and holistic training solution for every event requirement. 15 courses in Event Planning and Event Operations unpack in detail the correct procedures and behaviors—from the initial sales inquiry to planning and coordination—that deliver a profitable event.

Event Planning

Core Principles of Event Management

Become familiar with the fundamentals of event management and the responsibilities of the event manager during the four phases of an event. Learn to deliver superior experiences that grow both revenue and reputation.

Lessons: 2

Effective Communication and Interdepartmental Collaboration

A considerable amount of work goes into executing an event and event managers simply cannot do it alone. This course explores the essentials of collaboration, as an efficient workforce is critical in driving profitability.

Lessons: 7

Event Process: Sales

Space, dates and rates - before an event can happen, there has to be a sale. This course takes team members through their supporting role in the sales phase to ensure that realistic event expectations are set from the start.

Lessons: 3

Event Process: Pre-Event

The event planning team’s involvement in the pre-event phase impacts the overall event. This course trains your event planning team how to communicate effectively and work together with the relevant hotel departments.

Lessons: 2

Documentation and Paperwork

The right documentation ensures every event stakeholder is aligned. This course takes team members through the BEO and resume incl. the type of information that needs to be included in each of these documents.

Lessons: 2

Event Process: Event Phase and Post-Event Phase

This course takes team members through their responsibilities during every part of the event process, ensuring your event planning team provides the event planner with the support they need to create a successful event.

Lessons: 3

Event Operations

Equipment and Safety

This course teaches your team how to use equipment correctly, as setting up for meetings takes planning and hard work. When you know how the setup should happen, you minimize the risk of injury and property damage.

Lessons: 7

How to Set Meeting Rooms

Every meeting has a specific reason. And every meeting has a setup that suits it best. Ensure your team knows how to set meeting rooms by knowing how to set up safely and effectively for various types of meetings.

Lessons: 7

Understanding the Banquet Event Order

You can’t run a successful event without a plan. This course ensures learners understand the Banquet Event Order: its purpose, the process, key details and troubleshooting.

Lessons: 3

Working with your Flatware, Glassware and China

Ensure that no detail goes unnoticed with this Event Operations course. Learn the proper way to hygienically handle flatware, glassware and china, including how to appropriately transport, clean and polish each.

Lessons: 5

Banquet Service: Table Setting

Provide a consistent and polished experience to Guests every time. Learn the steps of setting a table, from linen and centerpieces, to flatware, glassware, china and napkins, incl. the setting up and breaking down of tables.

Lessons: 7

Banquet Service: Order of Service

Professional, friendly service is the cornerstone of the Guest experience. Learn how to prepare for service, the order of service and how different menus, Guest needs and meal types will affect the order of service.

Lessons: 10

Buffet Design: Basic Principles of Buffet Design

Gain the skills needed to design buffets that are attractive, enjoyable and to the highest international standard. Learn why buffet design is important, how to arrange a buffet based on a menu, room setup and the headcount.

Lessons: 4

Buffet Design: Various Buffet Styles

Set up a buffet that’s beautiful, organized and enjoyable. Learners will know more about various buffet sets, how to service and maintain a buffet, setting up and maintaining beverage, coffee and action stations.

Lessons: 4

Understanding Chinese Weddings

Modern Chinese weddings require exceptional attention to detail and your team needs proper training to run them successfully. This course will guide teams in presenting a Chinese wedding banquet set to exceed expectations.

Lessons: 8

The Meetings Incentives Conferences and Exhibitions (MICE) industry continues to experience unprecedented growth and, according to a recent report, is projected to reach $1,245 billion in 2023 with a compound annual growth rate (CAGR) of 7.5%.

“The best part of Lobster Ink is that I can access it from anywhere and anytime on my mobile phone.”

- Nonah Mae Buyan - Waitress

“Lobster Ink represents a powerful shift in the way that we are able to communicate and integrate our values.”

- Markus Semer, CEO, Kempinski

Make every event extraordinary with professional training

Action-orientated Reporting

Action-orientated Reporting

Based on the Kirkpatrick model, our Engage Progress Perform measurement framework links training to operational impact.

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Custom Workspace

Custom Workspace

Custom Workspaces provide a secure learning solution, tailored to your organization’s needs.

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Native Lesson Formats

Native Lesson Formats

Keep production costs low while improving content discoverability and facilitating rapid updates in multiple languages.

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Compact 5min Lessons

Compact 5min Lessons

Lobster Ink’s compact 5min bursts of learning doesn’t interrupt a busy schedule. This ensures that every minute spent on learning counts.

Practical Assessments

Practical Assessments

Establish who’s ready and who needs a little more practice with Practical Assessments.

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Multi-level Hierarchy

Multi-level Hierarchy

Set up a custom Workspace to mirror your organization’s structure.

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Things to consider

The more detailed your inquiry, the better we can assist you.

  • What are the business objectives you’re trying to achieve?
  • Do you need to train multiple teams in multiple locations?
  • Do you have an integration requirement?
  • Do you need to provide training in multiple languages?
  • Is there a specific time frame you’re working towards?

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