35 courses | 4 Learning Paths
Upsell confidently
Increase Guest satisfaction
Service is the front line of your brand. And, if your business relies on Guest satisfaction, providing consistently excellent Food and Beverage service is non-negotiable. This comprehensive category features 35 fit-for-purpose courses that will empower your service teams to upsell with confidence, understand the nuances of wine and coffee service, tailor the service to Chinese Guests and ensure the highest standards of health and hygiene.
The Steps of Service course outlines the 12 steps that learners need to follow to ensure exceptional service, leading to greater Guest satisfaction and higher revenue. The course enables learners to understand their role in service, from setup to the farewell, and explains how to provide Guests with a memorable experience during each step of service.
Upselling is a sales technique whereby a seller persuades the customer to purchase more expensive items, upgrades or add-ons. However, there’s more to upselling than just recommending the most expensive drink at the bar. It’s about creating and selling an experience. Get the requirements and techniques needed to become skilled in the art of upselling with this ROI course.
Put your skills to the test in this immersive course designed to help grow your knowledge and confidence as a professional restaurant host. Master every aspect of hosting Guests, from understanding the hosting station, taking detailed reservations, delivering the menu and even the finer details of seating and bidding farewell to Guests. The dining experience starts with you, learn from the experts today.
The secret to any successful restaurant service is preparation and proper setup. Get all the essential information on the steps and protocol needed to ensure your Guests enjoy a professional dining experience every time. These skills are a great addition to your intermediate food and beverage service knowledge.
Being able to tailor menu orders to cater to Guest requirements is the mark of a true food and beverage service professional. Learn the preparation methods of each dish in order to make appropriate recommendations to Guests that take into account their allergen and dietary requirements. This knowledge will increase the Guest experience immeasurably.
Knowing how to correctly respond to a reaction is vital for all food and beverage service teams and management. This course details the common food allergens, including the EU’s top 14 food allergens all establishments need to be aware of. Gain a thorough understanding of allergic symptoms and treatment, including the necessary protocol when dealing with food allergens.
Train industry standards and processes
Understand different types of Guests
Improve communication and efficiency
Learn upselling techniques and best practice
Understand linen, glassware and common service equipment
Refine restaurant hosting skills
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