One in two people leave their jobs because of bad management. Break the cycle with a well-trained management team, and retain the people who make your business work, today.
Management in Training addresses the challenges faced by associates transitioning to management with training built on decades of on-the-floor management experience. Given hospitality’s reputation for high employee churn - the opportunity that is a well-trained, confident and capable management team cannot be overestimated.
Focusing on key soft skills and leadership fundamentals, this modular 10-course training program shares insights and real-life experiences from leading authorities and a high caliber panel of subject matter experts.
Empower associates with management potential and those who are on the cusp of career growth to take on their next chapter with confidence and skill.
Specific, real-world examples of common challenges a manager might encounter expedite experience and solidify theoretical principles into living behaviors.
Taking a deep dive into the importance of soft skills, this video lesson illustrates the concept of emotional intelligence through a scenario-based narrative. This lesson forms part of Transitioning to Management, the first course in the MiT training program.
Part of Introduction to Compliance and HR, this lesson focuses on HR’s role in a manager’s daily operations. Real-life experiences shared by subject matter experts provide future managers with a more nuanced understanding of the why behind certain procedures.
10 Individual courses that connect knowledge, skill and real-world application.
From recognizing their obligations to stakeholders to learning about the different types of managerial skills and emotional intelligence, this course ensures that associates are well on their way to honing their management skills.
Delving into the importance of communication within the workplace, this course breaks down the various methods for overcoming barriers to effective communication, helping managers-in-training improve their relationships with their team.
This course empowers future managers with the knowledge to follow the correct process for making sound decisions, enabling them to utilize these problem-solving strategies in the workplace.
Being comfortable with outsourcing tasks to fellow associates can be daunting. This course explores the benefits of delegation, assisting managers-in-training to eliminate time-wasting activities by prioritizing important tasks.
This course unpacks motivational theories and different ways in which managers-in-training can motivate their associates. Upon completion, they’ll be equipped with the knowledge and skills required to be a true motivator for their team.
Learn how to be an effective mediator and how to identify the main causes of workplace conflict with this essential course. Future managers will also learn how to effectively approach conflict using practical scenarios.
This course teaches the core differences between service and hospitality. It also guides future managers on how to positively impact guest engagement to ensure customers become returning guests.
Managers need to recognize how an income statement affects their decision making. This course guides them through the key terms and the correct position for each of the profit and loss statement elements.
HR is an invaluable tool for managers. That’s why they need to learn more about HR’s role and why it’s crucial to report workplace incidents. This course also familiarizes future managers with the documentation used to protect their organization.
Choosing the right candidate for the job is guided by a solid recruitment structure. This course guides managers-in-training through the different methods and identifies key insights during the recruiting process.
Management in Training’s modular course design allows for existing content to be updated with custom interviews, lesson intros, practical assessments and more. This enables you to train your future leaders using the insights and brand knowledge that’s integral to your organization’s DNA. Management in Training courses can also be combined with other Hallmark content to create custom Learning Paths. This enables you to provide just the right amount of operational and management knowledge to meet the learner at their level of experience.