14 courses | 3 Learning Paths
Aligned service standards across global workforces
Multi-disciplinary hospitality training
Created in partnership with industry experts, the Hospitality Standards category provides comprehensive training on a broad scope of service standards required from hospitality professionals today. 14 Courses and 3 Learning Paths guide learners through the health and safety standards across departments, luxury service standards applicable to the Front Office, F&B and Housekeeping departments and the service standards required by Chinese Guests. This category will equip learners to become well-rounded hospitality professionals.
There are many chemically and operationally hazardous elements that are used in the daily operations of a professional housekeeper. Ensure a safe and clean environment for you and your Guests by adhering to the safe cleaning practices detailed in this course.
Luxury isn’t only determined by price, facilities or offerings - a vital component of luxury is the service provided by your establishment’s team. This behavioral course equips front of house teams with the necessary skills and procedures to provide Guests with exceptional service. Gain an improved understanding of the roles and responsibilities of the front of house, and learn how to provide unsurpassed service.
Guests choosing to stay at luxury hospitality establishments have particular standards and expectations, which need to be met. Individuals checking in to a $2,000 a night room certainly won’t be impressed with $20 a night room service. This course will provide you with a complete understanding of behavior, service quality and roles and responsibilities.
Health and safety standards
Chinese Guest standards
Luxury hospitality standards
Multi-departmental training
Fundamental skills training
Food and Beverage standards
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