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Role-specific spa training, created by wellness experts.

Spa Professional is a first-of-its-kind online training program that will empower managers and associates with the knowledge and tools they need to inspire Guests to return and run an effective spa operation.

In partnership with

Profitability lies in enhancing the Guest experience

Created in partnership with leading global wellness company, Resense, Spa Professional addresses the unique training needs of spa professionals. Inspired by Resense’s experience providing successful and enduring solutions to clients in 30 countries, this online curriculum will empower associates, managers and directors alike with practical skills, operational tools and fit-for-purpose training.


Our wellbeing has never been more important and wellness is now a significant element in many hotel offerings. However, because spa associates are intrinsically different from other hospitality professionals, traditional business training often does not equip them to maximize their operations. Instead, training needs to be aligned to the language and motivators that work for kinaesthetic people. Inquire today.

Inquire about Spa Professional

Flexible pricing to suit your operation’s size and budget

Spa Professional is designed to meet a variety of operational requirements - from single establishments to training multiple teams in multiple locations. For less than 60 associates, our Business packages are ideal. The packages give users access to the program for a year. For more than 60 associates, we recommend our Enterprise solution.

Small Package

Small Package

5 - 9 users

Starting from $1 885

Medium Package

Medium Package

10 - 22 users

Starting from $3 699

Large Package

Large Package

23 - 60 users

Starting from $6 658

Enterprise Solution

Enterprise Solution

60 + users

Starting from $15 600

REQUEST QUOTE

Focused training that teaches core principles to the right audience.

Four Learning Paths have been curated to provide the appropriate level of training and empower each spa role to exceed Guests’ every expectation.

Spa Leadership

Empower Spa Directors, Managers & Supervisors to maintain standards of excellence. Spa Leadership - nine courses - will ensure management is completely aligned with their teams. Together with a specifically curated curriculum, Spa Management Fundamentals, they will have the latest know-how in Operations, Marketing, Inventory and Finance. Click the play button to preview the Spa Leadership lesson alongside.

Play video
Spa Receptionist
Play video
Spa Receptionist

From the first contact through to departure, every moment of the Guest’s experience needs to be perfect. Spa Receptionist focuses on service during each stage of the journey, from providing superb anticipatory service to making reservations that truly cater to the Guest’s needs. 

Spa Attendant
Play video
Spa Attendant

Spa Attendant teaches the general practices that every associate must know in the spa. It shows associates how to take care of the spa and guides them through the hard and soft skills they need to excel in their role. It also provides guidance through each stage of the Guest journey.

Spa Therapist
Play video
Spa Therapist

Spa therapists are at the heart of the Guest journey. That’s why, from maximizing bookings to enhancing their therapy skills through service, Spa Therapist focuses on teaching the details that create a seamless wellness experience. 

Spa Receptionist
Play video
Spa Receptionist

From the first contact through to departure, every moment of the Guest’s experience needs to be perfect. Spa Receptionist focuses on service during each stage of the journey, from providing superb anticipatory service to making reservations that truly cater to the Guest’s needs. 

Spa Attendant
Play video
Spa Attendant

Spa Attendant teaches the general practices that every associate must know in the spa. It shows associates how to take care of the spa and guides them through the hard and soft skills they need to excel in their role. It also provides guidance through each stage of the Guest journey.

Spa Therapist
Play video
Spa Therapist

Spa therapists are at the heart of the Guest journey. That’s why, from maximizing bookings to enhancing their therapy skills through service, Spa Therapist focuses on teaching the details that create a seamless wellness experience. 

DOWNLOAD CURRICULUM OUTLINE

Practical tools and resources proven to deliver in successful spas

Spa Professional features a collection of customizable templates, designed to assist managers in day-to-day operations and validate a learner’s understanding. These include: Assessment Templates, a Workbook Answer Book and Interactive Lessons, Reference Cards and a Resource Guide consisting of the following customizable templates:

  • Spa Business Plan and Analysis Worksheets
  • Competition Analysis and Marketing Plan Templates
  • Spa Managers Daily, Weekly and Monthly Checklists
  • Line Level and Standard Operating Procedure (SOP) Checklists
  • Inventory Book Template
  • Written and visual SOP Templates
  • Treatment, Product and Team Skills Grids
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Spa Professional understands and complements the diversity of experience that’s characteristic of the wellness industry with expert knowledge that delivers unmatched Guest experiences and ROI.

Kasha Shillington CEO, Resense Spas
Wolfgang.png

Spa Professional shows you how to increase the revenue of your spa - big or small - and provides managers with a deeper understanding of how a successful spa should operate with knowledge from the best in the business.

Wolfgang Lindlbauer Career Hotelier, 40+ years of experience
Untitled design.png

Spa Professional understands and complements the diversity of experience that’s characteristic of the wellness industry with expert knowledge that delivers unmatched Guest experiences and ROI.

Kasha Shillington CEO, Resense Spas
Wolfgang.png

Spa Professional shows you how to increase the revenue of your spa - big or small - and provides managers with a deeper understanding of how a successful spa should operate with knowledge from the best in the business.

REQUEST QUOTE