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Lobster Ops

Smarter improvement faster, with analytics across your operation.

Lobster Ops enables frontline teams to easily identify anything that’s substandard during routine procedures. This data provides managers with the visibility they need to proactively mitigate risk and maximize productivity.

Catch and correct mistakes before they happen

Consistent brand standards

Consistent brand standards

Assign customizable checklists to track SOPs and brand standards.

Operational performance at a glance

Operational performance at a glance

Benchmark performance and compliance across departments, properties or brands.

Fast-track employee onboarding

Fast-track employee onboarding

Ensure that associates are clear on expectations from day one.

Enhance health & safety standards

Enhance health & safety standards

Set the standard, monitor associate behavior and identify knowledge gaps.

Administrative efficiency

Administrative efficiency

Build a centralized record of operational data that’s easily accessible.

Mitigate exposure to risk

Mitigate exposure to risk

Flag violations to service or product standards and take corrective action.

So much more than a checklist application

Create custom checklists at any level.

Assign checklists by job-function across your organization.

Assess compliance in real-time, on the job, on mobile.

Gain action-oriented operational analytics.

Boost performance by combining operational insights with your training program

With constant visibility on routine procedures, it becomes easy to identify common violations. Using this data to identify knowledge gaps and sharpen your training program means that you can address behavioral issues faster. This accelerates the velocity of your team, and fosters a culture of continuous improvement.

Early insights from our beta program

Hotels who combined Lobster Ops with regular training performed 14% better in evaluations.

An average of 30,000 checklists and 800,000 checks were performed every month.

14 million data points generated each year. That's one check answered every 2,5 seconds.

Get early access to Lobster Ops

 

The Lobster Ops beta program allows customers to trial new features, provide feedback, and ultimately contribute to building this innovative solution for the industry.

 

Request beta program participation