Role-specific spa training,
created by wellness
experts
Spa Professional is a first-of-its-kind online training program, empowering managers and associates with the knowledge and tools needed to maximize their operations.
Profitability lies in
enhancing the guest experience
Wellness is becoming increasingly important in the hotel industry, but traditional business training often falls short of equipping spa associates sufficiently. Spa Professional, created in partnership with leading global wellness company, Resense, offers specialized training designed for kinaesthetic individuals, utilizing language and motivators that deeply resonate with them.
Broaden your customer base
Attract and retain guests outside your hotel.
Onboarding Learning Paths get new hires guest-ready, quickly.
Drive commercial value
Empower spa teams to increase sales.
Onboarding Learning Paths get new hires guest-ready, quickly.
Maximize guest satisfaction
Deliver service that inspires return visits.
Onboarding Learning Paths get new hires guest-ready, quickly.
Flexible pricing to suit your operation’s size and budget
Package
Max. number of users per package
Per annum pricing
Micro
1 manager | 4 associates
$2,000.00
Small
2 managers | 8 associates
$3,200.00
Medium
3 managers | 17 associates
$6,000.00
Large
6 managers | 34 associates
$11,200.00
Focused training that teaches core
principles to the right audience
Four role-specific learning paths provide the appropriate level of training to exceed guests’ every expectation.
Spa Leadership
Empower Spa Directors, Managers & Supervisors to maintain standards of excellence. Spa Leadership, comprising nine courses, will ensure management is completely aligned with their teams. Together with a specifically curated curriculum, Spa Management Fundamentals, they will have the latest know-how in Operations, Marketing, Inventory and Finance.
Spa Receptionist
From the first contact through to departure, every moment of the guest’s experience needs to be perfect. Spa Receptionist focuses on service during each stage of the journey, from providing superb anticipatory service to making reservations that truly cater to the guest’s needs.
Spa Attendant
The Spa Attendant learning path covers essential practices for spa associates, teaching both hard and soft skills needed for success. It emphasizes spa maintenance, cleanliness, and guides associates through every stage of the guest journey.
Spa Therapist
Spa therapists are at the heart of the Guest journey. That’s why Spa Therapist focuses on teaching the details that create a seamless, guest-centered wellness experience: from refining associates’ therapy skills through service to enhancing the guest experience through retail recommendations.
Performance support tools
proven to deliver in successful spas
Spa Professional offers customizable templates for managers to streamline day-to-day operations and evaluate learners. Performance support tools include assessment templates, a workbook answer book, interactive lessons, reference cards, and a customizable resource guide:
Customizable resource guide assets
- Spa business plan and analysis worksheets
- Competition analysis and marketing plan templates
- Spa managers daily, weekly and monthly checklists
- Line level and standard operating procedure (SOP) checklists
- Inventory book template
- Written and visual SOP templates
- Treatment, product and team skills grids
Wolfgang Lindlbauer
Career Hotelier
40+ years of experience
